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Support shouldn’t be banished to the basement of customer experience. Embedding support where your customers are – across all channels, devices, and environments – reduces the effort required to get help and makes great customer service an integral part of the product.
Customers shouldn’t have to do their own detective work when it comes to technical issues. Zendesk Embeddables automatically generate information about what device or version of the app was being used when the issue occurred. This puts you ahead of the curve and helps you quickly get to the root of support inquiries.
Embeddables reduce unnecessary back and forth by serving the right information at the right time in the right place. This combination of seamless customer service and a streamlined workflow makes support more efficient and frees up the resources businesses need to grow.
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Embeddables seamlessly integrate Zendesk functionality into any native environment, allowing businesses to put help right at their customers’ fingertips. Using Zendesk Embeddables, companies can reach out and offer support, provide information, or start a conversation.
Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both Android and iOS. They allow developers to embed Zendesk functionality – Help Center, Chat, or Tickets – natively into any app, website, or standalone device. This helps maintain brand consistency, increases the efficiency of support interactions, and keeps friction to a minimum for customers.
The mobile SDK and the Web Widget are powerful tools, but some developers still want to go further. That’s why Zendesk provides a REST API for more freedom and advanced customization. Our API has over 400 endpoints, allowing you to build–from scratch–the native support experience you want in any device, product, or application.
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